Showing posts with label email. Show all posts
Showing posts with label email. Show all posts

Thursday, August 10, 2023

Random bullets of early August

1. New College in Florida is dismantling its Gender Studies program, and West Virginia University is carrying out the draconian cuts promised in this article from June. It's behind a paywall, so I can't see it, but the board doesn't care if it destroys the university. 

2. Nicole and Maggie have resurrected the "life after tenure" meme from 2013 and aww, nostalgia. Here

s what I said then: https://notofgeneralinterest.blogspot.com/2013/04/life-after-tenure.html

Short version: pretty much the same, with more job security. Here are a few more posts about it.

3. Xykademiqz is coming out with a book!

4. I'm once again summoning the spirit of the dog my family had when I was a child:

Our family used to have a dog that did this: If she didn't want to acknowledge the presence of something she was afraid of, like a cat or something she'd chewed up and knew she'd get in trouble for, she wouldn't look directly at whatever it was but would turn away and look at it out of the corner of her eye.

I am that dog, and the semester is what I'm seeing out of the corner of my eye. 

5. It's like living in a science fiction novel, being the last person on God's green academic earth not to be away vacationing somewhere and sending autoreplies in response to my responses to their queries. What did I do? I set one up myself, a perfectly polite one. Only you and I know that its secret message comes straight from my inner Logan Roy. 

6. This seems to be a lesson that I have to keep failing at learning over and over again: if you respond too quickly, or include an answer both to A (what they asked) and to B (the next logical step), it's all so many electrons wasted in the ether. Your reward may be to be ignored, or, worse, lectured about it. I've posted before about imaginary cranky responses to email, but maybe the autoreply and an information diet for the requesters is a much better response.

7. But it's still summer for a few weeks yet. Walking in some glorious cool weather, eating ripe tomatoes, watching the bees in the lavender and bee balm--all are there to be enjoyed now. 

P.S. I haven't seen Barbenheimer (as xykademiqz posted about), but the new season of What We Do in the Shadows has a scene with the energy vampire council that made me fall off the couch with laughter. It's every Zoom meeting ever. Context: energy vampires feed on the negative emotions of others. https://www.youtube.com/watch?v=5ThLeM1Bu9k

Monday, June 26, 2023

June: Thinking positive thoughts about everything but email

It's June! This is the time of year when the apple & plum blossoms turn to tiny green fruit, when the butterflies entice the cats into trying to catch them, and when the sky stays light well past a tired person's bedtime. How can you not love the summer solstice? I'm trying to be more positive and less critical, and this time of year can be a big part of it.

Work (though not writing) is going along well. It's a kind of work that must be done so that other work can be done--think sorting index cards or classifying and writing down types of paper clips or figuring out what an author means when she says "about that other matter" or dates a letter simply "Tuesday afternoon." But since I'm the one who has to do it, I'm finding it fascinating, or if not fascinating, all-absorbing. It seems like rote work, but it will pay off down the road. It already is, really, in overall connections I'm making in my head about the bigger picture of the project.

June is also the season of non-reciprocity, though. It's the month of the almighty auto-reply, when academics on vacation send you requests, you respond, and you get an autoreply in return, or get invited to subscribe to their substack, or added to their publicity mailing list. And sometimes, you get lots of emails from someone who pays absolutely no attention to the carefully thought-out replies you've already sent. It's communication, all right, but it's neither collegial nor reciprocal, because you've become an instrument, an entity of solutions that require work on your part and will benefit them. The solutions: wait before responding; provide minimal responses; or just don't answer at all. 

Also, you can draw your personal boundaries to maintain focus on your own work. There's a lot we do--reviewing articles, manuscripts, etc.--that counts for very little, and before you say yes to something, think about what you'll learn from doing the review as well as how it services scholarship and the larger academic community. I say yes a lot--most of the time, in fact--but then, I almost always learn something when I do. Other types of service might not be as rewarding, such as writing book blurbs. I used to do this if asked, to be collegial, but last time, I put some significant hours--writing time, remember--into one, and it didn't get used. The publisher can use whatever blurbs are going to best sell the book, of course, and aren't obligated to use what I wrote, but similarly, I'm allowed to spend my time where it's not going to be wasted: on my own writing.

To get back to positive thoughts: June! Early morning air! Lavender! How's your summer going?

Friday, August 29, 2014

Don't email me? Welcome to my bunker, and pull up a chair

This article at Slate (originally from IHE)  describes the experience of a professor at Salem State who banned student emails.

The good news is that more students came to her office as a result and her evals went up, so I guess if it works for you, you ought to keep doing it.

But are professors really "assaulted" by email?  That's a pretty strong verb.
Duvall’s frustration is shared by many in academe -- or anyone with an email account -- from faculty members beset by questions they have answered both in class and in writing to students inundated by university email blasts. This spring, when Duvall taught at the University of South Carolina at Aiken, she adopted a new email policy to cut down on emails from students telling her they would be late, or would miss class, or would have leave early, or any of the countless others that could be handled face-to-face.
Instead of wasting class time on walking her students through an increasingly complicated flowchart diagram of when they could and could not email her, Duvall stopped the problem at its core: No emails -- unless you’re scheduling an in-person meeting
A flowchart for email, really?

I know that professors complain (in blogs, at CHE) about massive numbers of emails from students, but since we're dealing with a "my experience is data" topic anyway, I haven't experienced this. Students have usually been respectful and not asked pointless questions, unless my memory has erased those emails.

Wouldn't you rather have an email than have the student show up at your office, sneezing and coughing and shedding used Kleenex into your wastebasket,  to tell you she's not going to be in class? Or am I the only recipient of these "see, I am really, really sick and not lying" visits?

Don't you think if a student emails you to say she'll be late or absent that it shows some attempt to be engaged with the class or respectful of your expectations that she'd be there?  Yes, it's better if they stop after class to tell you that they'll be absent, and most of them do that anyway.

If there's some special circumstance or absence, like a sports team event, wouldn't you rather have it in an email where you can document it instead of relying on your memory?

I'm all for more in-person interaction with students, but this would, for me, be a sealing wax policy too far.  What do you all think?




Friday, December 10, 2010

Email sabbatical: one researcher's approach

Over at Lifehacker, there's an admiring post about "Researcher Danah Boyd," who's planning a trip and is setting her email for the six weeks she's away to go straight to the trash so she doesn't have to answer it. Here's some of her reasoning:
Do I miss things while I'm on vacation? Most certainly. Inevitably, I will receive numerous emails from journalists covering year-end stories about teens, people wanting me to review journal articles, students wanting help with their term papers, and perhaps an invitation or two. I do feel guilty not personally responding to these people to say that I'm unavailable but that's precisely the point. I need to let go in order to truly take a break and refresh.
At first glance, this seems positive: Absolutely. Does email really have to mean being on call all the time? If you're going to take a break, take a real one and leave the email requests (and the guilt) behind. Since she's already written to her usual correspondents and work partners telling them she's doing this, they ought to be ready for it.

On the other hand, what if you're a fellow researcher not in regular contact with her who is, say, putting together a conference panel or asking her to review an article for you? And you write to her and wait? And since you don't even get an autoresponse saying that she's gone, you wait some more or maybe send a second message, because you don't know it's going straight into the trash? And then you go on to someone else, but only after you've wasted a week or two?

Much as I hate autoresponse, it does strike a balance between "no information at all" and "personally responding," but those messages usually say "I'll be in touch when I return." She doesn't want that to be the message she's sending.

Thoughts?

Saturday, October 23, 2010

"Reliably unreliable"--a good way to look at it

Over at Profhacker, Nels Highberg has an interesting post about being what he calls "reliably unreliable" when answering email.
I know what it’s like to have a student email me at 12:17 AM with a question about an essay due that same day at 9:30 AM, and then they complain that I was unresponsive. I know what it’s like to have a colleague call my office and leave a voicemail on Friday after 5:00 PM asking me to take care of something before a workshop set to start the next day at 8:30 AM (a workshop I am only supposed to attend and not help coordinate), and then they express shock that I chose to walk from the parking lot to the workshop and bypass my office, missing their request entirely. In such cases, I no longer feel bad.
Count me in on the "reliably unreliable" club, Nels. First of all, the student is going to complain if you respond at any time later than 12:18, because a student writing at that hour wants an answer now, so it's pointless to indulge that kind of behavior, unless you're awake and feel like answering. And if a colleague leaves a message on an office voicemail over the weekend and expects an answer (voicemail? really?) before the weekend is over, an "Are you serious?" is the best response he or she can expect.

Why wouldn't you answer an email right away, if you've read it?
  1. Because it teaches everyone (not just students) unrealistic expectations about instantaneous responses. It's not always, or even mostly, students who demand this kind of attention.
  2. Because if, say, someone in your department has initiated some kind of discussion over the weekend, then you're hooked into the conversation: if you give them one response, they'll want you to continue to engage in the discussion. There is no departmental discussion so gripping that it can't wait until Monday, and if there is, you don't want to be part of it. No good will come of it.
  3. Because you ought at least to pretend that you have a life and are not hanging out waiting for people to shovel work into your lap on the weekend.
This goes double for long, involved emails. "E-Mail Auto Response" at the New Yorker has this one just about right:
Please note that if your e-mail is more than three (3) sentences in length I have read the first three (3) sentences, skimmed the opening paragraph, and sort of eyeballed the rest of it. Please do not expect a response to your e-mail anytime soon, if at all, for I am not a mind reader, and therefore cannot guess the nature of anything beyond the first three (3) sentences.
For me, it depends on a few things, though not all at once:
  1. Is it short enough to answer quickly? Is it going to require that I look something up or otherwise compose something more elaborate than a sentence or two?
  2. Is it going to nag at the back of my mind if I don't answer it? Is it faster to answer the email than to think about it? (Zeigarnik effect: if you take care of it, you can forget it faster.)
  3. Do I get to check something off my to-do list by answering it?
  4. Is it respectfully phrased, logical, etc.? If it shows that the writer has an attitude problem (rudeness), then it goes to the bottom of the pile for response when I get around to it, which will probably be never.
So do you take your time answering emails?

Saturday, February 20, 2010

Where politeness dwells on the internets

No, not in the comments sections of commercial sites, which may demonstrate more (New York Times) or less (msnbc.com) civility and literacy, depending on the news topics.

Nor in the dying, spam-ridden embers of Usenet or Google Groups--remember Usenet?--or the outraged postings of abused purchasers at consumer sites.

Nor, alas, does it necessarily exist in the emails sent by students, which are sometimes correctly addressed to Dr. Lastname but sometimes to "Hey Mrs. Lastname" or sometimes (and most irritating of all) with no attempt at addressing me, just an abrupt launch into a request that I respond as soon as possible. These I leave until last when responding, needless to say.

But politeness does still exist--in professional email.

A few years ago, I started noticing that a number of academics didn't just launch into requests or whatever when writing emails. Instead, the emails began with the sentence "I hope you are well" or another courteous phrase unheard of back in the olden days.

And the complimentary closes of the emails became more polite, too. Although a lot of people still apparently prefer "best," I've seen comments at the Chronicle saying that this is too curt, and in the last couple of years, I've seen a lot more variety in this part of the email, too: "best regards," "warm regards," "all best," "with best wishes," "cordially," and so on.

Of course, this doesn't always guarantee that the person types a name below the close. As often as not, the person closes the email without typing his or her name, letting the signature file (which has grown from the customary 4 lines back in the day to a 6 or 7-line mini-cv listing titles and posts) do the work.

I'm charmed by this politeness. It makes me feel as though I'm in a Jane Austen novel and am receiving a letter, not an email.

Now my question: have you noticed this, too?

Saturday, October 25, 2008

Professionalism and rudeness in email

A pop quiz. [Edited to add: Actually, this is a poll. I really would like to know what y'all do in these situations.]

1. If you receive an email from someone that is not abusive but is gratuitously rude and snarky, and it's an email that you have to answer for various reasons, what do you do?

a. Ignore the rudeness and answer professionally anyway.
b. Address the rudeness in person.
c. Say something about the rudeness in the email itself.
d. I don't care if it's from Bill Gates offering me a million dollars or the university president himself; I don't answer rude emails.

2. If you receive an email like this, what do you say to yourself?

a. "X may be having a bad day, or maybe her feelings were hurt by some unrelated incident, which is why she sent the rude email."
b. "Oh, Y always acts like that; it's just his way of expressing himself."
c. "Who cares about the rudeness? The content has to be answered."
d. "Who cares whether X was having a bad day or if Y is always a rude so-and-so? Writing rude emails is unprofessional."

3. What about abusive emails?

a. Ignore the abuse and address the issue, if there is one in the message.
b. Respond to the issue and make it clear that you won't tolerate the abuse by talking to the person face to face.
c. Respond professionally, but copy your department chair or someone else so as to leave a record of the conversation.
d. Put the person in your killfile and refuse to deal with him or her.

Let's just say inquiring minds want to know.